What are OnePHE’s plate heat exchangers (PHEs)?

OnePHE provides high-quality gasketed and brazed PHEs, OEM-compatible with brands like ALFA LAVAL and GEA, for industrial, HVAC, and energy applications.

Are your PHEs compatible with other brands?

Yes, our PHEs are designed for seamless integration with systems like ALFA LAVAL, GEA, SONDEX, and more, ensuring OEM compatibility.

How do I place an order for a PHE?

Submit your request via our website form, email (service@onephe.com), or WhatsApp (+86 13816148358). We’ll confirm details and provide a quote.

What are your payment terms?

Full or partial payment is required before production or shipment, via bank transfer or secure online payment, as specified in the quote.

What shipping methods do you offer?

We provide air (3-7 days), sea (10-30 days), and land (5-15 days) shipping, tailored to your location and urgency, with tracking.

Can I track my PHE order?

Yes, real-time tracking is provided for all shipments. Contact us via email or WhatsApp for updates on your order’s status.

What is your warranty policy for PHEs?

OnePHE offers a one-year warranty on PHEs for defects in materials or workmanship, under normal use. Contact us for support.

Do you accept returns for PHEs?

Unused, undamaged PHEs can be returned within 30 days with approval. Custom or OEM-compatible PHEs are non-returnable unless defective.

How do you ensure data privacy?

We protect your data with encryption, access controls, and audits, complying with data protection laws. See our Privacy Policy for details.

How can I contact OnePHE for support?

Reach us at service@onephe.com or WhatsApp (+86 13816148358) for inquiries about PHEs, orders, or technical support.